Frequently Asked Questions

No, your password is encrypted and can only be changed by you.

1. Log in to the GS1 US User Portal with your username (email address) and password. 
2. You can click Edit to change your name. 
3. Click Save 

NOTE: If you are a General User Admin (i.e. you manage other users at your company), you will need to select your name from the user list after logging in to the User Portal.

 You may change your password by clicking the “Forgot Password?” link on the login screen. 

Your password must be at least eight characters and contain at least one uppercase letter, one lowercase letter, and either one number or one special character.

Your username is your email address.  If you need to change it, please click this link or call us at 937-435-3870. 

Click on “Forgot Password?” on the login screen, then enter your username (email address).  Within minutes you’ll get a password reset email from newusersetup@gs1us.org. Follow the instructions in the email to complete your password reset. 

1. Login to the GS1 US User Portal 
2. From the User List, select the row of the user you want to edit
3. Select Edit Roles
4. You’ll see all available roles for that user.  To assign a role, check the empty check box. To unassign a role, uncheck the purple box
5. Click “Save” to save your changes

In the list of users, click the “i” icon next to the role name for a full description of that role.

This message means that this user has already been assigned to another company in our system. A user can be assigned to more than one company. 

To add this user to your company, click “Add to Current Company.” To cancel the request, click “Back to List.”

1. Log in to the GS1 US User Portal
2. Click Add New User
3. Enter the new user’s Email address 
4. Confirm the new user’s Email address
5. Enter the new user’s First Name and Last Name
6. You’ll see a list of options to choose from. Assign the new user roles based on the access you want that user to have.
7. Click Add User

Complete this process for each user you are adding. 

After you add a user to your company, they will receive an email from newusersetup@gs1us.org so they can set up their account. Please be sure and let the new user know to open this email right away since the link expires in seven days. This user will be considered a “Pending user” until they complete account setup.

*NOTE: You can only add users to your company if you are a General User Admin. You can tell if you’re a General User Admin if you see a list of users in the GS1 US User Portal.